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Appendix B Frequently Asked Questions
378
Software installation problems
Problem Solution
The Palm Desktop Installer
Menu did not appear when I
inserted the CD-ROM into my
Windows computer.
1. Click the Start button.
2. Choose Run from the Start menu.
3. Click Browse.
4. Locate your CD-ROM drive and select the autorun.exe file.
5. Click Open.
6. Click OK.
I cannot install Palm Desktop
software on my Windows
computer.
Try the following:
1. Disable any virus scanning software on your computer.
2. Press CTRL-ALT-DELETE and end all tasks except Systray
and Explorer.
If a dialog box with buttons appears instead of a list of tasks,
click the Task List button and then end all tasks except
Systray and Explorer.
3. Make sure your computer has at least 30MB of disk space
available.
4. Delete all temporary files.
5. Run ScanDisk on your computer.
6. Reinstall Palm Desktop software.
I cannot install Palm Desktop
software on a Mac computer.
Try the following:
1. Disable any virus-scanning software on your computer.
2. Quit any open applications.
3. Make sure your computer has at least 25MB of disk space
available.
4. Reinstall Palm Desktop software.