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Appendix B Frequently Asked Questions
382
I can’t access a web page or a
web clipping application.
■ Make sure the mobile radio is on and within range by
verifying that the indicator light is flashing green.
See “Using the indicator light” in Chapter 2.
■ Try to access the home page of your wireless carrier by
pressing the Wireless button.
– If you can access the home page, network service is
available. It may be that the web page or the web clipping
server currently is not accessible. Try again later.
– If you cannot access the home page, network service may
be down. Try again later.
■ For questions and support for third-party web clipping
applications, please contact the software developer directly.
I am having a problem
establishing a network
connection.
■ Display expanded Service Connection Progress messages.
It’s helpful to identify at what point in the login procedure
the connection fails. An easy way to do this is to display the
expanded Service Connection Progress messages.
Expanded Service Connection Progress messages describe
the current stage of the login procedure. Press Up on the
navigator during login to display these messages.
■ View the Network Log.
If viewing the expanded Service Connection Progress
messages does not give you enough information to find out
why you cannot connect to your wireless service provider
or dial-in server, take a look at the Network Log. The
Network Log lists all of the communication that occurs
between your modem and your dial-in server during the
login procedure. The information in the Network Log can
help your wireless service provider or your system
administrator pinpoint where the login procedure
communication fails and why.
To view the Network Log, go to the Network Preferences
screen and press Command Stroke + V. (Alternately,
press Function + Menu . Select Options, and then
select View Log.)