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Operating problems
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Operating problems
Problem Solution
I don’t see anything on my
handheld’s screen.
Try each of these in turn:
■ Press an application button to ensure your handheld is
turned on.
■ Press Function + Brightness . If the Brightness dialog
box appears, adjust the brightness by holding down the up
scroll button for a few seconds. If this doesn’t work, hold the
down scroll button for a few seconds.
■ If your handheld was exposed to cold, make sure it is at
room temperature.
■ Recharge the unit.
■ Perform a soft reset. If your handheld still doesn’t turn on,
perform a hard reset. See “Resetting your handheld” in
Appendix A.
IMPORTANT
With a hard reset, all records and entries stored
in your handheld are erased. Never perform a hard reset
unless a soft reset does not solve your problem. You can
restore any data previously synchronized with your computer
during the next HotSync
®
operation.
My battery doesn’t charge. ■ Make sure the power outlet is active and the HotSync cradle
is properly plugged in.
■ If the battery does not hold a charge, return your handheld
to an authorized Palm service center.
I get a warning message telling
me my handheld memory is
full.
■ Purge records from Date Book and To Do List. This deletes
To Do List items and past Date Book events from the
memory of your handheld. See “Purging records” in
Chapter 4. You may need to perform a HotSync operation to
recover the memory.
■ Delete unused memos and records. If necessary, you can
save these records. See “Deleting records” in Chapter 4.
■ If you have installed additional applications on your
handheld, remove them to recover memory. See “Removing
applications” in Chapter 4.