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Chapter 6 Setting up skillset mailboxes 81
Nortel Networks Call Center Set Up and Operation Guide
Replying to an external caller
You can reply to an external caller if your company subscribes to a Caller ID service and the
skillset mailbox has an outdial method assigned to it. For information about outdial method refer
to
“Assigning an outdial method to a skillset mailbox” on page 84. Before you use the Reply
option you must play the message.
Use the procedure that applies to the interface you use.
To reply to an external caller - Norstar Voice Mail
To reply to an external caller - CallPilot
1 Press ≤·°⁄.
Follow the voice prompts or the display button options to open the
skillset mailbox.
2 Press PLAY or ¤.
3 After you listen to the message, press REPLY or ·.
CallPilot dials the external number directly.
1 Press ≤·°⁄.
Follow the voice prompts or the display button options to open the
skillset mailbox.
2 A mailbox summary is announced.
While you are in the message list you can play any message.
3 Press ¤ to play the current message.
4 Press · to call the caller.
CallPilot dials the external number directly.
1 new 0 saved
PLAY REC ADMIN
End of message
REPLY
ERASE NEXT