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Chapter 10 Setting up Routing Tables 145
Nortel Networks Call Center Set Up and Operation Guide
Assigning Routing Table hours of operation
To assign the routing table hours of operation for each day of the week, you set the start times for
the Day and Night Routing Tables for each skillset. The start times determine which routing table
is used for the skillset.
You can also leave the default as 24 hour operation. If you select 24 hour operation, the skillset
uses the Day Routing Table only for that day.
To assigning hours of operation to a skillset
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Skillset List link.
The Skillset List page appears.
4 Click the Service Mode link for the skillset you want to set up.
The Skillset Service Mode page appears.