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24 Chapter 2 About setting up Call Center
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Call Center password access
If you want to limit access to CallPilot Manager, you can create or change a Call Center
Administrator password that limits CallPilot Manager access to just the Call Center settings.
To create a Call Center Administrator password
1 Start CallPilot Manager.
2 Click the Configuration heading.
3 Click the Access Passwords link.
The Access Passwords page appears.
4 In the Call Center Administration box enter the Call Center Administrator password.
The password must be from four to eight numbers long and cannot start with zero.
5 In the Confirmation box enter the Call Center Administrator password.
6 Click the Submit button.
The Call Center Administrator can log on using this password.
If you create a Call Center
Administrator password, the Call
Center settings that can be accessed
are:
• Agent List
• Add Many Agents
• Skillset List
• General Properties
• Greetings
• Caller Input Rules
• CLID/DNIS Routing Table
• Expected Wait Time
(unavailable on CallPilot 100/
150.)