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Chapter 5 Setting up skillsets 51
Nortel Networks Call Center Set Up and Operation Guide
Adding a CLID/DNIS Route
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the CLID/DNIS Routing Table link.
The Intelligent CLID/DNIS Routing page appears.
4 Click the Insert link.
The CLID/DNIS Setup page appears.
5 Set the method to identify the call:
• If you want to create a rule based on the line a call comes in on, in the Line box enter the
line number.
• If you want to create a CLID or ANI rule, in the CLID/ANI box type the CLID or ANI
number you want to assign this routing to. The CLID or ANI number identifies the caller
or the location the call was made from.
• If you want to create a DNIS rule in the DNIS box type the DNIS number you want to
assign to this route. The DNIS number identifies the number the call is made to.
• If you want to create a rule for CLID/ANI and a rotary number, in the CLID/ANI box
type the CLID or ANI number and in the Line box type the line number
• If you want to create a rule for CLID/ANI and DNIS, in the CLID/ANI box type the
CLID or ANI number and in the DNIS box type the DNIS number