Filter
Top Products
274 Index
P0605665 03
greeting example 68, 72
initializing 63
leaving a message in 212, 214
listening to messages 74
Message Waiting Indication extension 62
messages 74
messages waiting 267
number 44, 61, 62
opening 64
opening remotely 65
password 63, 66
password, changing 66
resetting password 67
retrieving messages 74
setting up 61
tips 212, 214
Skillset parameters
Control Directory Number (CDN) 44
Delay answer 265
Message Waiting Indication extension 267
Method of Call Distribution 267
setting up 46
Skillset name 268
Skillset, attendant extension 45
Skipping forward in messages 76, 77
Skipping forward to end of messages 75
Software Authorization Codes 20
Steps, Routing Table 136
Supervisor
Feature Codes 31
Supervisor, functionality 15
System Administrator, Feature Codes 31
T
Table, Routing Table 127
Telephone
line display 25
system timeout 25
Time
Primary alert time-limit 171
Secondary alert 171
Timeout
CallPilot Manager 23
telephone 25
Tips
agent administration 211
Call Center general parameters 212
configuration limits 247
recording call center greetings 211
Routing Table administration 212
skillset administration 211
skillset mailbox 212, 214
Transfer 243
to Auto Attendant 12
to CCR 12
to Operator 12
to skillset mailbox 12
Transfer Allowed
enabled 137
Troubleshooting
agent log on problems 243
call processing problems 247
cannot change the Call Center Skillset Parameters
246
enabling a skillset 246
skillset settings 19, 246
slow call processing 247
unpredictable call processing 247
Two line display telephone, using 25
U
Unassigning agents 57
Unconfiguring a skillset 60
Using Intelligent Overflow 115
V
Viewing agents in a skillset 57
Voice channels 171, 212