Filter
Top Products
176 Chapter 13 Setting up Call Center general properties
P0605665 03
Call Center overflow
• Skillset number
• Skillset name
• Enabled or disabled
•Rule
• Service Mode
• Conditions
•Actions
Call Center Greetings
Lists for each call center greeting:
• Greeting number
• Status (whether the greeting is recorded)
• Caption
• Skillsets that use the greeting
Call Center Intelligent CLID/
DNIS Routing
•Line
• CLID/ANI number
• DNIS number
•Action
Call Center Intelligent Caller
Input Routing Tables
• Length of rule
• Match string
•Action
Expected Wait Time
EWT Greetings:
• EWT Greeting Table Number
• Wait Time Interval
• Greeting ID
Activity Codes
•ID
•Name
•Description
Enable Caller ID
• Name with number backup, number only, or none
Line Answering
•Line
•Rings
•Table
• Skillset