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Chapter 17 Examples of Call Center configurations 237
Nortel Networks Call Center Set Up and Operation Guide
Activity Codes
Greeting 148
Voice
Welcome to Mosaic Hardwood Flooring. Please stay on the line for
one of our representatives.
Image
A picture of the company logo that Multimedia Call Center
displays in callers’ web browsers.
Greeting 149
Voice
A service advertisement
Image
A picture that corresponds to the advertisement that Multimedia
Call Center displays in callers’ web browsers.
Greeting 150
Voice
A product advertisement
Image
A picture that corresponds to the advertisement that Multimedia
Call Center displays in callers’ web browsers.