Filter
Top Products
40 Chapter 4 Setting up Call Center agents
P0605665 03
Deleting an agent
Deleting an agent removes the agent from Call Center. The agent is removed from the Agent List
and all the skillsets they are assigned to.
If you want to remove an agent from a skillset, refer to “Unassiging an agent from a skillset” on
page 57.
To delete an agent
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Agent List link.
The Agent List page appears.
4 Click the Delete link for the agent you want to delete.
A message appears that asks you to confirm the deletion.
If the agent you want to delete is logged on, the Delete button is not available.
If the agent you want to delete has logged on while you are deleting them, a message appears
that says that the agent must log off before you can delete them.
5 Click the OK button.
A message appears that says the agent is deleted.
6 Click the OK button.
Note: You cannot delete an agent who is logged on. Ask the agent to log off and then
delete them.