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Chapter 6 Setting up skillset mailboxes 67
Nortel Networks Call Center Set Up and Operation Guide
Resetting a skillset mailbox password
To reset a skillset mailbox password
1 Start CallPilot Manager.
2 Click the Mailbox Administration heading.
The Mailbox List page appears.
3 Click the Reset Password link for the skillset mailbox you want to reset the password for.
A message appears that asks you to confirm your request to change the password.
4 Click the OK button.
The password is reset to 0000, the default password.
Note: Reset a password only if the agent who accesses the skillset mailbox forgets the
password or is “locked-out”. The password for the reset mailbox is 0000. The agent who
accesses the skillset mailbox cannot retrieve skillset mailbox messages until they create
a new password. Tell the agent to change the default password as soon as possible.
While the skillset mailbox has the default password, the mailbox is vulnerable to
unauthorized access.