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242 Chapter 18 Troubleshooting Call Center
P0605665 03
To reset the Operator password using a phone
Resetting the Call Center Administrator password
You can reset the Call Center Administrator password if it is lost or forgotten.
To reset the Call Center Administrator password using CallPilot
Manager
For how to reset the Call Center Administrator password refer to “Call Center password access” on
page 24.
1 Press ≤·°fi.
2 Press ‡.
In this example, xxx represents the CDN for skillset 1.
3 Enter ‡‹‡‹°fl‡‹‡‡‡·‹
(Resetoperpswd) and press
OK.
4 Press YES.
5 The session ends.
The Operator password is now reset to
fl‡‹‡¤°fl‡
(Operator.)
Set xxx
NEXT
Pswd:
RETRY OK
Reset pswd?
YES NO
Exit