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Chapter 6 Setting up skillset mailboxes 77
Nortel Networks Call Center Set Up and Operation Guide
2 You can retrieve a deleted message only if you have not quit the session in which you deleted
it. For information about retrieving deleted messages refer to
“Retrieving erased messages” on
page 78”.
3 Applies only if the Reply feature is enabled.
4 You can reply to an outside caller by dialing them back if your company subscribes to Caller
ID (CLID) service. For further information about replying to an outside caller refer to
“Replying to an external caller” on page 81.
To play skillset mailbox messages - CallPilot
Use this procedure if you use the CallPilot interface.
The table “Playing skillset mailbox messages - CallPilot” shows the message options that are
available to you during and after playing messages.
1 Press ≤·°⁄.
Follow the voice prompts or the display button options to open the
skillset mailbox.
A voice prompt announces the number of new and saved messages
that you have.
2 You can play any message that you want to listen to.
Press ¤ to play the current message.
For other message commands, refer to the table “Playing skillset
mailbox messages - CallPilot”.
3 Press ® to end the session.
Playing skillset mailbox messages - CallPilot
Option Button
Available
during and
after
playing
Description
Skip Back
⁄
Rewinds the message five seconds and resumes playing it at that
point.
Skip
Forward
‹
Advances the message five seconds and continues playing from that
point.
Previous
Message
›
Stops playing the current message and plays the previous message.
Next
Message
fl
Plays the next message in the skillset mailbox. If you use this while a
message is playing, it stops playing the current message and plays
the next message in the skillset mailbox.
Call
Sender
·
Places a call to the sender of a message.
No messages
COMP MBOX EXIT