Filter
Top Products
108 Chapter 8 Recording Call Center Greetings
P0605665 03
Transfer greeting
A transfer greeting lets a caller transfer their call.
“Please press 1 to leave a message and one of our agents will return your
call. Press 2 to return to the previous choices.”
Non-business hours greeting
Your non-business hours greeting will be played after your business is
closed:
“
You have reached Bridgestone Computers. Our hours of service are
Monday to Friday from 8:00 until 12:00 and 1:00 until 5:00. To leave a
message, please press zero. An agent will return your call when we
re-open. Thank you for calling.
”
Expected Wait Time greeting
EWT greetings notify callers of their expected wait time in a skillset.
“Based on the current volume of calls, the next agent will be available in two
minutes.”