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Chapter 10 Setting up Routing Tables 133
Nortel Networks Call Center Set Up and Operation Guide
12 If you use Business Communications Manager, you can enter a caption for the table.
Click the Add Caption link.
The EWT Table Caption page appears.
13 In the EWT Table box type a descriptive name for the table, for example Peak Hours.
The caption can be a maximum of 30 characters.
14 Click the Submit button.
You can now use this EWT Table in a Greeting step of a Day or Night routing table.
For how to do this refer to “Adding a Greeting step” on page 138.
Note: If you want to change the Greeting Caption, click the Change Caption link and
make your changes.