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Chapter 10 Setting up Routing Tables 151
Nortel Networks Call Center Set Up and Operation Guide
Example of a Night Routing Table
To set up the routing table steps shown in “Example of Night Routing Table steps”, follow the
procedure “To set up the Night Routing Table example”.
Example of Night Routing Table steps
To set up the Night Routing Table example
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Skillset List link.
The Skillset List page appears.
4 Click the Night link for Skillset 1.
The Night Routing Table page appears.
5 Click the Insert link.
The Routing Step page appears.
The Greeting option is selected by default.
6 In the Greeting box, type 6.
7 At the Intelligent Caller Input Routing option, select Basic.
8 Click the Submit button.
The Greeting step appears as step 1 in the Night Routing Table list.
9 Click the Insert link for the End step.
The Routing Step page appears.
10 Select the Disconnect option.
11 Click the Submit button.
The Disconnect step appears as step 2 in the Night Routing Table list.
12 Click the Close button to return to the Skillset List page.
Step number Type of step Step parameters
1
Greeting Greeting 6, non-business hours greeting
Not forced play
Intelligent Call Input Routing, Basic
2
Disconnect There are no parameters for the Disconnect option.