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Chapter 1 About Nortel Networks Call Center 17
Nortel Networks Call Center Set Up and Operation Guide
Related documents
For more information about Call Center refer to the:
• Nortel Networks Call Center Agent Guide
• Nortel Networks Call Center Supervisor Guide
• CallPilot 100/150 Call Center Telephone Administration Guide
• Nortel Networks Call Center Reporting Set Up and Operation Guide
• Multimedia Call Center Set Up and Operation Guide
• Multimedia Call Center Web Developer Guide
For information about setting up CallPilot refer to the:
• CallPilot Manager Set Up and Operation Guide
• CallPilot 100/150 Telephone Administration Guide
• CallPilot 100/150 Installation and Maintenance Guide
For information about configuring telephony resources, refer to the:
• Business Communications Manager Programming Operations Guide
• Norstar System Coordinator Guide