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208 Chapter 15 Activity Codes
P0605665 03
Assigning Activity Code settings to agents and skillsets
By default agents and skillsets have Optional prompting for Activity Codes.
To set up or change Activity Code settings for an agent see
• “Adding an agent or a supervisor” on page 35
• “Adding more than one agent” on page 37
• “Changing agent information” on page 39
To set up or change Activity Codes for a skillset see
• “Setting up or changing a skillset” on page 46
Generating Activity Code reports
You can generate Activity Code reports that are sorted according to Activity Code, skillset and
agent. For information on generating these reports see the Nortel Networks Call Center Reporting
Set Up and Operation Guide.
You can view a list of your Activity Codes by ID, name and description in the System
Configuration report. For more information see
“To generate the System Configuration Report” on
page 177.