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P0605665 03
CallPilot
Auto Attendant and Call Center 14
call routing 14
CCR and Call Center 14
CallPilot mailbox interface 28
CallPilot Manager 13, 16, 19
interface 23
starting 19
timeout 23
Caption
Expected Wait Time table 133, 139
greeting 113, 139
CCR and Call Center 14
CFB 244
CFNA 244
Changing
agent information 39
language 169
skillset mailbox password 66
Channels
reserved 171
voice 171
Character limit
for Off-premise Message Notification destination
number 91, 92, 94, 103
Checking the telephone mailbox interface 28
CLID/DNIS Routing
ANI 49
CLID 49
DNIS 49
line 49
Multimedia Call Center 49
routing properties 49
Company Directory 63
Conference calls 181, 184
Configuring lines 165
Control DN 44, 61, 62, 246
B1 44
B2 44
skillset 44
Conventions, guide 27
Copying a message 75
D
Day mode, skillset 116
Day of Week Service 16
Day Routing Table, example 149
Default mode, skillset 116
Delay Answer 45
Delay Answer feature 211, 265
Deleted messages, retrieving 77
Deleting
agent 40
messages 75, 78
Destination number
character limit 92, 94, 103
for pagers 91
when CallPilot is behind PBX or Centrex 91
Destination pager number character limit 91
Destination, Off-premise Message Notification numbers
83
Determining
Control DN 62
Feature Codes 29
mailbox interface 28
Message Waiting Indication extension 62
skillset mailbox number 62
DID routing 48
Directory, Company 63
Disabling a skillset 59
Display telephone
entering characters 26
two line 25
Display Waiting Calls Feature Code 179
DNs, B1 and B2 44
Dynamic agent priority 12, 15, 54
E
Enable Caller ID 172
Enabling a skillset 58, 246
Erasing messages 75, 78
Expected Wait Time
about 129
caption 133, 139
greeting number 132
greeting step 139
greetings, examples 130
setting up 129
table, deleting 134
table, setting up 131
wait time interval 132
F
Feature 983 telephone administration 16
Feature Codes 29
about 29
Activity Codes 32