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252 Chapter 19 Call Center Programming Record
P0605665 03
Feature Codes
General Call Center properties
Operator/Business Status
Feature code name Dialpad buttons Custom Feature Code
Display Waiting Calls
≤·‚· ≤ · ____ ____
Open Mailbox
≤·°⁄ ≤ · ____ ____
Log on/Log off
≤·‚› ≤ · ____ ____
Not Ready
≤·‚° ≤ · ____ ____
Return to skillset on No Answer
≤ · ____ ____
Voicemail DN
≤·°fi ≤ · ____ ____
Operator status
≤·°¤ ≤ · ____ ____
Supervise
≤·‚fi ≤ · ____ ____
Supervisor Help
≤·‚fl ≤ · ____ ____
Number of Reserved channels
Primary alert time limit in mm:ss
Secondary alert time limit in mm:ss
Master Client Address
Enable Caller ID
Supervisor Help
CLID settings
Password OPERATOR (67372867)
Receptionist or Operator available* Y N
Business open* Y N
Answer lines Y N
Receptionist or Operator extension
Call Center Service*
Skillset Number ___
Auto
Manual Day Night
Skillset Number ___
Auto
Manual Day Night
* These settings are usually changed by the receptionist or Operator on a daily basis.