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50 Chapter 5 Setting up skillsets
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CLID/DNIS Routing Table properties
Line
The line is the line number the call comes in on. Any calls that arrive on this
line are assigned the routing you select.
The line number you enter must be a line that is configured to be answered
by a skillset.
CLID/ANI
The CLID (Calling Line Identification) or ANI (Automatic Number
Identification) number identifies the caller or the location the call was made
from.
Any calls that have this CLID or ANI number are assigned the priority from
1-20 that you select.
If a call matches the CLID/ANI information in the routing table, the call is
routed to the skillset you choose. You can change the priority, from 1-20, of
the call in the skillset that is assigned for the line the call comes in on.
DNIS
DNIS (Dialed Number Identification Service) sends a call directly to an
internal extension without going through the operator. A DNIS number
identifies the number the call is made to.
If a call matches the DNIS information in the routing table, the call is routed
to the skillset you choose. You can change the priority of the call in the
skillset that is assigned for the line the call comes in on.
Multimedia Calls
Select the Multimedia Calls check box if you want Multimedia Call Center
calls assigned to this route. You must use Business Communications
Manager and have Multimedia Call Center enabled.
Incoming Multimedia Call Center calls are assigned the Priority you select.
If you select the Multimedia Calls check box, you must leave the Line box
and the DNIS box blank.
Action
The action is the treatment that is applied to the call:
• You can move the call to another skillset
• You can change the priority of the call from 1-20
• You can move the call to another skillset and change the priority of the
call
Note: The CLID routing table can support 1000 rules.
Each rule can be a number, or a range, such as 416*.