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Nortel Networks Call Center Set Up and Operation Guide
Chapter 3
Using Feature Codes
You use Feature Codes to perform Call Center functions on your telephone.
Feature Codes
Feature Codes are assigned during installation. This guide shows the default Feature Codes. Call
Center can also use custom Feature Codes. If the default Feature Codes are used by another
application, your system automatically assigns custom Feature Codes. If your System
Administrator has assigned custom Feature Codes, you can use the table
“Feature Codes” on page
252 to record the Custom Feature Codes.
To determine the Feature Codes
1 Press ≤·•⁄.
2 The display shows the name and number of the Log In/Log Out
Feature Code. xx represents a number between 00 and 99.
3 Press NEXT.
4 The display shows the name and number of the Ready Mode Feature
Code.
5 Press NEXT to see more Feature Codes.
6 When the display shows QUIT you have seen all the Feature Codes.
7 Press ® to end the session.
Login/out: F9xx
NEXT
Ready Mode: F9xx
NEXT