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Chapter 6 Setting up skillset mailboxes 69
Nortel Networks Call Center Set Up and Operation Guide
To record a Primary or Alternate skillset mailbox greeting
1 Press ≤·°⁄.
Follow the voice prompts or the display button options to open the
skillset mailbox.
2 The skillset mailbox name appears briefly.
3 If you use the CallPilot interface:
•Press °¤ to open the Greetings Options menu
• Go to step 4
If you use the Norstar Voice Mail interface:
•Press ADMIN or °
•Press GREET or ¤
• Go to step 4
4 Press REC or ⁄.
5 Press PRIME or ⁄ to record the Primary greeting
or
press ALT or ¤ to record the Alternate greeting.
If you are changing a greeting, the current greeting starts to play.
6 If this is the first time you are recording a greeting, this display
appears briefly.
7 Press YES or ⁄ and record your greeting at the tone.
8 Press OK or £ to end the recording.
9 Press OK or £ to accept the recording
or
press PLAY or ⁄ to listen to the greeting
or
press RETRY or ¤ to rerecord the greeting.
10 Press ® to end the session.
<Skillset name>
Greeting options
REC CHOOSE CFWD
Greeting:
PRIME ALT PERS
Not recorded
Record now?
YES NO QUIT
Record greeting:
RETRY OK
Accept greeting?
RETRY PLAY OK