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142 Chapter 10 Setting up Routing Tables
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Adding a Goto step
Goto steps send a caller to another step in the routing table. You can add a Goto step only to the
end of a routing table.
To add a Goto step
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Skillset link.
The Skillset List page appears.
4 Click the Day or the Night link for the skillset you want to add a Goto step to.
The Day or the Night Routing Table page appears.
5 Click the Insert link for the step you want to add a Goto step to.
The Routing Step page appears.
6 Click the Goto Step option.
7 From the Goto Step list box select the number of the Routing Table step you want to send
callers to.
8 Click the Submit button.
The Goto step appears in the Routing Table list.
9 Click the Close button to return to the Skillset List page.