138 Chapter 10 Setting up Routing Tables
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Adding a Greeting step
Greeting steps play a message to waiting callers.
To add a Greeting step
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Skillset List link.
The Skillsets List page appears.
4 Click the Day or the Night link for the skillset to which you want to add a greeting step.
The Day or the Night Routing Table page appears.