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Chapter 17 Examples of Call Center configurations 225
Nortel Networks Call Center Set Up and Operation Guide
General Properties
Caller Input Rules
Greeting 53 The expected wait time for your call is 12 minutes. Please stay on the line
or press 9 to leave a message
Greeting 54 The expected wait time for your call is 15 minutes. Please stay on the line
or press 9 to leave a message.
Greeting 55 All of our representatives are currently assisting other clients. Please
remain on the line, or press 9 to leave a message.
Primary alert 03:00
Secondary alert 10:00
CC Reporting Server
Password
1234
Enable CC Reporting Data
Stream
Enabled
Reserved channels 2
Supervisor Help request
timeout
12
Supervisor Help from All skillsets
Enable Caller ID Name with number backup
Table 1: Variable length
Match string 1234: move to skillset 4
Match string 9: send to skillset mailbox
Table 2: Fixed length
Match string 1: change priority to 1
Match string 2: change priority to 4