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224 Chapter 17 Examples of Call Center configurations
P0605665 03
General Configuration
Additional keycodes Call Center Professional Upgrade, Reporting for Call Center
Agents Agent 1- Bob
Agent 2- John
Agent 3- Jane
Agent 4- Sales4
Agent 5- Installation booker 1
Agents 6-14 Installers
Agents 15-19 Sales
Agent 20- Installation booker 2
Agent 21-22 Supp_book1
Agents 23-33- Installers
Greetings Welcome to Mosaic Hardwood Flooring Sales department. Please stay on
the line for one of our representatives or enter your Customer ID.
Greeting 2 Welcome to Mosaic Hardwood Flooring Support department. Press 1 to
book a support request, 2 to check on the status or cancel an existing
booking, or stay on the line for general inquiries.
Greeting 3 Welcome to Mosaic Hardwood Flooring Installation department. Press 1 to
book an Installation request, 2 to check on the status or cancel an
installation booking, or stay on the line for general inquiries.
Greeting 4 Thank you for entering your Customer ID. A representative will be with you
shortly.
Greeting 5 All of our representatives are currently busy. Please continue to hold or
press 9 to leave a message.
Greeting 6 Thank you for continuing to hold. Please stay on the line, or press 9 to
leave a message which will be returned as soon as possible by a
representative.
Greeting 7 Thank you for continuing to hold. Please stay on the line or press 9 to leave
a message.
Greetings 8 & 9 Advertisement Announcements1 & 2
Greetings 10 & 11 Support Announcements 1 & 2
Greetings 12 & 13 Installation Announcements 1 & 2
Greeting 50 The expected wait time for your call is 3 minutes. Please stay on the line or
press 9 to leave a message.
Greeting 51 The expected wait time for your call is 6 minutes. Please stay on the line or
press 9 to leave a message.
Greeting 52 The expected wait time for your call is 9 minutes. Please stay on the line or
press 9 to leave a message.