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Chapter 6 Setting up skillset mailboxes 73
Nortel Networks Call Center Set Up and Operation Guide
Deleting a Personalized skillset mailbox greeting
If you no longer need a Personalized mailbox greeting, you can delete it.
To delete a Personalized mailbox greeting
8 Enter the phone number (maximum 10 digits) that you are
assigning the Personalized mailbox greeting to.
Press OK or £ to accept the phone number.
9 Lift your handset.
At the tone, record your greeting.
Press OK or £ to end the recording.
10 Press OK or £ to accept the greeting,
or
press PLAY or⁄ to listen to the greeting
or
press RETRY or ¤ to re-record the greeting.
11 Press ® to end the session.
1 Press ≤·°⁄.
Follow the voice prompts or the display button options on your
telephone, to open the skillset mailbox.
2 If you use the CallPilot interface:
•Press °¤ to open the Greetings Options menu
•Go to step 3
If you use the Norstar Voice Mail interface:
•Press ADMIN or °
•Press GREET or ¤
•Go to step 3
3 Press REC or ⁄.
4 Press PERS or ‹ to choose a Personalized mailbox greeting.
5 Enter the Personalized greeting number (1, 2, or 3) that you want to
delete.
6 Press DEL or ¤ to delete the greeting.
7 Press ® to end the session.
Ph:
RETRY OK
Record greeting:
RETRY OK
Accept greeting?
RETRY PLAY OK
Greeting options
REC
CHOOSE CFWD
Greeting:
PRIME ALT PERS
Greeting:
RETRY OK
Ph: XXXXXXX
CHNG DEL OK