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232 Chapter 17 Examples of Call Center configurations
P0605665 03
Skillset 3
Routing Tables
Properties
Name Installation
MWI DN 335
Method Least Busy
Attendant Ext 222
Use previous __ calls to
calculate EWT
10
EWT Increase Allowed Enabled
Initial Call Duration 00:30:00 (hs:mm:ss)
Activity Code Entry Type Prompted
Agents 5, 20
Day Routing Table steps
1 - Greeting 3
Advanced Caller Input: Table 2
2 - Distribute 00:50
3 - Greeting 12
4 - Distribute 00:50
5 - EWT Table 1
Basic Caller Input:
9 = Transfer to skillset mailbox
6 - Distribute 00:50
7 - Greeting 13
8 - Distribute 01:20
9 - Greeting 7
Basic Caller Input:
9 = Transfer to skillset mailbox
10 - Go to step 2