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148 Chapter 10 Setting up Routing Tables
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4 The display shows the Service Mode for skillset 1.
In this example, skillset 1 is in Auto mode.
Press CHNG if you want to change the Service Mode to Day or Night
or
press VIEW if you want to view the details for the Service Mode
or
press NEXT if you have a Day Routing Table for skillset 2.
5 The display shows the Service Mode for skillset 2.
In this example, skillset 2 is in Day mode.
Press CHNG if you want to change the Service Mode to Day or Night
or
press NEXT to view the next skillset.
While you view the skillsets, you can press:
• ⁄ and then enter the skillset number to view a specific
skillset. If you use Basic Call Center you have 2 skillsets. If you
use Professional Call Center you have 50 skillsets.
— If you want to view a skillset from 1 - 9, enter the
skillset number and then press
OK.
— If you want to view a skillset from 10 - 50, just enter
the number of the skillset.
— If you want to return to the previous display press QUIT.
— If you want to re-enter the skillset number, press RETRY.
• ›to view the previous skillset.
• ‹, fl, £ or NEXT to view the next skillset
• • to exit
6 The session ends when you press • or ®.
Note: Remember to manually choose the Day Routing Table or the Auto Service Mode
when your business returns to regular hours.
Mode 1: Auto
CHNG VIEW NEXT
Mode 2: Day
CHNG NEXT