Filter
Top Products
241
Nortel Networks Call Center Set Up and Operation Guide
Chapter 18
Troubleshooting Call Center
This chapter contains troubleshooting information for problems that can occur while setting up and
operating Call Center.
Resetting passwords
You can reset passwords if they are lost or forgotten.
Resetting the Operator password
You can reset the Operator (≤·°¤) password if it is lost or forgotten.
≤·°¤ is used by the receptionist, Operator and Call Center Administrator.
If you reset the Operator password it is reset to fl‡‹‡¤°fl‡ (Operator).
To reset the Operator password using CallPilot Manager
1 Start CallPilot Manager.
2 Click the Operations heading.
3 Click the Operator Settings link.
The Operator Settings page appears.
4 Click the Reset Operator Password check box.
5 Click the Submit button.
The password is reset to fl‡‹‡¤°fl‡ (Operator).
To reset refer to
the Operator password page 241
the Call Center Administrator password page 242
a skillset mailbox password page 67
an agent password page 39