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Nortel Networks Call Center Set Up and Operation Guide
Chapter 6
Setting up skillset mailboxes
About skillset mailboxes
Each skillset has a mailbox that stores messages left by callers. A skillset mailbox is created
automatically when you set up a skillset. There is one skillset mailbox for each skillset. The
skillset mailbox number is the same as the Control Directory Number (CDN) of the skillset.
Skillset mailboxes have these Class of Service settings:
• they use the primary prompt language
• their maximum message time is 15 minutes
• their maximum message length is three minutes
• their maximum message retention is 30 days
• they have a maximum greeting length of one minute
The default Class of Service for skillset mailboxes is 1.
To prepare a skillset mailbox to receive messages:
• know the skillset mailbox number (CDN) of each skillset mailbox.
If you do not know the skillset mailbox number, refer to “Determining a skillset mailbox
number” on page 62
• initialize the skillset mailbox
• record the skillset mailbox greetings
You can use the table “Skillset mailboxes” on page 258 to record the skillset mailboxes you set up.