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Chapter 6 Setting up skillset mailboxes 75
Nortel Networks Call Center Set Up and Operation Guide
Playing skillset mailbox messages
Use the procedure for playing messages that corresponds to the interface you use:
• “To play skillset mailbox messages - Norstar Voice Mail” on page 75
• “To play skillset mailbox messages - CallPilot” on page 77
To play skillset mailbox messages - Norstar Voice Mail
Use this procedure if you use the Norstar Voice Mail interface.
The table “Playing skillset mailbox messages - Norstar Voice Mail” shows the message options
available to you during and after playing messages.
1 Press ≤·°⁄.
Follow the voice prompts or the display button options on your
telephone to open the skillset mailbox.
2 Press PLAY or ¤ to listen to your messages.
For other options, refer to the table “Playing skillset mailbox
messages - Norstar Voice Mail” on page 75.
3 Press ® to end the session.
Playing skillset mailbox messages - Norstar Voice Mail
Option Button Available
while
playing
Available
after
playing
Description
Back up
⁄
or
< <<
Rewinds the message nine seconds and resumes playing
it.
Copy
fi
or
COPY
Sends a copy of the message to one or more mailboxes.
If you record an introduction, it must be longer than three
seconds.
End of
Message
‹‹
or
> >> > >>
Goes to the end of the message.
Envelope
‡
Plays the information in the message envelope. Envelope
information includes the date and time the message was
sent and, if the message is internal, the directory name of
the sender.
Erase
°
or
ERASE
Deletes the message currently playing. If no messages
are playing, deletes the last message played. Deleted
messages remain in the skillset mailbox until the session
ends. (Refer to Notes 1 and 2 on
page 77.)
2 new 0 saved
PLAY REC ADMIN