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Chapter 12 Line administration 167
Nortel Networks Call Center Set Up and Operation Guide
To configure a line
1 Start CallPilot Manager.
2 Click the Auto-Attendant heading.
The Lines Administration page appears.
3 Click the Change link for the line you want to assign to a skillset.
The Line Properties page appears.
4 From the Answer Mode list box, select Call Center.
5 In the Table/Skillset Number box type the number of the skillset you want to answer this line.
6 From the Number of rings box select the number of rings before Call Center answers.
You must select a number from 0 to 12.
7 Click the Submit button.