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174 Chapter 13 Setting up Call Center general properties
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9 From the Supervisor Help Request Timeout list select a value between 1 and 60 seconds.
The default is 12 seconds.
10 From the Supervisor Help from options select all skillsets or agent’s skillsets only.
11 From the Enable Caller ID options select how you want caller information to be displayed on
agent telephones:
• Name with number backup: displays the caller's name for 3 seconds and then the skillset
name. If the caller's name is not available, the caller's number is shown.
• Number only: displays the caller's number for 3 seconds and then the skillset name.
• None: displays the skillset name.
12 Click the Submit button.