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36 Chapter 4 Setting up Call Center agents
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9 From the Missed Call Option list box select Make Not Ready (Return to Skillset) or
Automatic Logout.
10 From the Accepted Call Types list box select Voice, Multimedia or Both.
If you do not have Multimedia Call Center enabled, Accepted Call Types does not appear.
11 If you use Basic Call Center, from the Priority list box select a priority for the agent.
12 If you use Activity Codes, from the Activity Code Entry Type list box select Optional or
Prompted. The default is Optional.
13 Click the Submit button.