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132 Chapter 10 Setting up Routing Tables
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4 Click the Add button.
The Wait Time Interval page appears.
5 In the Wait Time Interval box enter the first EWT value in the format hh:mm:ss where:
• hh is number of hours from 0 – 24
• mm is number of minutes from 0 – 59
• ss is number of seconds from 0 – 59
Each EWT table has a maximum of eleven entries: 10 wait time intervals and 11 greeting
numbers. You enter a wait time and choose a greeting that plays during the wait time.
Greetings must be recorded before you can select them for an EWT interval.
6 In the Greeting ID box enter the greeting number you want to use for this EWT.
7 Click the Submit button.
The EWT Greeting Table page appears.
8 At the bottom of the table, click the Change link for After all times above.
The After all times above page appears.
9 In the Greeting ID box enter the number of the greeting you want to use if the EWT exceeds
the configured wait time intervals.
10 Click the Submit button.
The EWT Greeting Tables page appears.
11 Click the Close button.
The EWT Greeting Tables page appears.
Note: The after all the times above value is mandatory. You must enter a value for
the greeting that plays if the EWT exceeds the configured wait time intervals.