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Chapter 15 Activity Codes 209
Nortel Networks Call Center Set Up and Operation Guide
How agents enter Activity Codes
≤·‚‡ is the Feature Code for Activity Codes. We recommend that agents program
≤·‚‡ to a memory button on their telephone. For how to program a Feature Code to a
memory button see
“Programming a memory button with a Feature Code” on page 30.
1 During or after a call but before the end of the active peg period,
the agent presses ≤·‚‡.
If an agent is Prompted and has not entered an Activity Code by the
end of the call, an ≤·‚‡ session starts automatically.
2 The agent enters the Activity Code number and presses OK.
3 The Activity Code name is displayed, in this example Sales
support. The agent presses
OK to confirm this is the correct Activity
Code.
4 The agent can press YES to enter another Activity Code or press NO
to end the ≤·‚‡ session.
Pressing NO or releasing the session on this display submits
Activity Codes.
Activity Id:
RETRY OK
Sales support
RETRY OK
Another actv?
YES NO