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46 Chapter 5 Setting up skillsets
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Setting up or changing a skillset
You can record skillset properties in the table “Call Center skillsets” on page 253.
To set up or change a skillset
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Skillset List link.
The Skillset List page appears.
4 If you want to set up a skillset, click the Configure link for the skillset you want to set up
or
if you want to change a skillset, click the Properties link for the skillset you want to change.
The Skillset Properties page appears.
Note: Before you can change a skillset you must disable the skillset and wait until there
are no calls in the skillset. You cannot change a skillset while it is in use.