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Chapter 14 Monitoring Call Center call activity 187
Nortel Networks Call Center Set Up and Operation Guide
Taking some Not Ready time
If you use ≤·‚° (Not Ready), you do not receive Call Center calls. You can program a
Break Time, which makes Call Center automatically wait a short time before it routes the next call
to you. You use Break Time to complete any tasks, such as paperwork, required by the last call. If
you need some extra time, use Not Ready to prevent Call Center from routing another call to you.
Do not use the Do Not Disturb feature. You can use Not Ready while a call is ringing on your
telephone. The call that is ringing on your telephone goes back to the skillset. You can program a
memory button with an indicator instead of pressing ≤·‚°.
For how to program a memory button, refer to “Programming a memory button with a Feature
Code” on page 30. For more information about Break Time refer to “Break Time” on page 45.
Using Not Ready
1 Press ≤·‚°. Make Not Ready appears on the display.
If you press ≤·‚° and Break canceled appears on the display, you canceled the
Break Time that the Call Center Administrator programmed for you. You must press
≤·‚° again to activate the Not Ready feature.
If you press ≤·‚° and Agent active appears, the Not Ready feature was on and you
canceled it. Press ≤·‚° again to activate Not Ready.
2 When you are ready to take calls again, cancel the Not Ready feature by pressing
≤·‚°.
If Not ready appears, press ≤·‚° again.
Not Ready is automatically enabled if you do not answer your telephone, and if this option is
configured in Call Center.
Programming Not Ready to a memory button
You can have convenient, one button access to Not Ready if you program a memory button with
the Not Ready Feature Code. If the memory button you choose has an indicator, the indicator
shows your busy status:
• If the indicator is off, Not Ready is off.
• If the indicator is on, Not Ready is on.
• If the indicator is flashing, the Break Time feature is on.
For how to program a memory button, refer to “Programming a memory button with a Feature
Code” on page 30.
Note: While you use Not Ready, you still receive non-Call Center, intercom and
transferred calls.