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60 Chapter 5 Setting up skillsets
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Unconfiguring a skillset
You must disable a skillset if you want to change the skillset properties or administer the lines.
Before you unconfigure a skillset:
1 disable the skillset by following the procedure “Disabling a skillset” on page 59
2 unassign any lines that are assigned to it by following the procedure “Configuring lines” on
page 166.
To unconfigure a skillset
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Skillset List link.
The Skillset List page appears.
4 Click the Unconfigure link for the skillset you want to unconfigure.
A message appears that asks you to confirm the request to unconfigure the skillset.
5 Click the OK button.
The programming for the skillset is removed from the Skillset List page.
Warning: If you unconfigure a skillset, you delete the skillset properties and the
programming for the skillset. This includes the general properties, the assigned agents
and the routing table information.