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Chapter 5 Setting up skillsets 59
Nortel Networks Call Center Set Up and Operation Guide
Disabling a skillset
You must disable a skillset if you want to change the skillset properties or administer the lines.
If you disable a skillset, no new calls go to the skillset. Any calls that are in the skillset get
distributed until the calls are ended.
To disable a skillset
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Skillset List link.
The Skillset List page appears.
4 Click the Disable link for the skillset you want to disable.
A message appears that asks you to confirm the request to disable the skillset.
5 Click the OK button.
On the Skillset List page in the Status column the skillset changes from Enabled to Disabled.