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Chapter 8 Recording Call Center Greetings 111
Nortel Networks Call Center Set Up and Operation Guide
8 To listen to the recording, click the Play button
or
to save the recording, click the Save button.
The recording replaces a previously recorded greeting.
9 Click the Close button and replace the telephone handset.
10 If you are recording a greeting, you use Business Communications Manager and you want to
enter a caption for the greeting, click the Refresh button on your browser.
11 Click the Add Caption link for the greeting.
The Greeting Caption page appears.
12 In the Greeting box type a descriptive name for the greeting.
The greeting caption can be a maximum of 30 characters.
13 Click the Submit button.
Note: You can disconnect the telephone by clicking the Hang Up button or replacing
the telephone handset. The next time you use Play or Record, the phone number
shown in the Connect to box is dialed. You do not need to hang up each time. The
connection remains for several minutes, even if you close the page. You can access
another greeting without having to re-answer your telephone. The connection
disconnects after several minutes of inactivity, or if you log off CallPilot Manager.
Note: If you want to change the Greeting Caption, click the Change Caption link and
make your changes.