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Chapter 6 Setting up skillset mailboxes 63
Nortel Networks Call Center Set Up and Operation Guide
Initializing a skillset mailbox
You must initialize a skillset mailbox before you can retrieve or listen to messages that are left in
it.
Choose a password for the skillset mailbox that is between four to eight digits long and does not
start with zero. Give the skillset mailbox passwords to the agents who are responsible for
retrieving messages.
Initializing a skillset mailbox involves:
• choosing a password from four to eight digits long that does not start with zero
• changing the skillset mailbox default password to the new password
• recording the skillset mailbox name in the Company Directory
To initialize a skillset mailbox
1 Press ≤·°⁄.
2 Log on by following the voice prompts.
Use the skillset mailbox number and ‚‚‚‚, the default
password.
3 This display appears briefly to indicate that you must change the
password.
4 Enter a new skillset mailbox password from four to eight digits long
that does not start with zero.
Press OK or £.
5 Reenter the skillset mailbox password and press OK or £.
6 At the tone, record the skillset mailbox name in the Company
Directory. Do not use handsfree.
Include the skillset mailbox number in the recording, For example,
“Sales, mailbox 5813.”
Press OK or £ to end the recording.
7 Press OK or £ to accept the recording
or
press PLAY or ⁄ to listen to the recording
or
press RETRY or ¤ to re-record your name.
8 The recorded name plays and the skillset mailbox name is displayed.
The skillset mailbox name is the name you entered when you set up
the skillset properties.
9 Press ® to end the session.
Must change pswd
Pswd:
RETRY OK
Again:
RETRY OK
Record name:
RETRY OK
Accept name?
RETRY PLAY OK
<Skillset name>