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Chapter 11 Creating Caller Input Rules 163
Nortel Networks Call Center Set Up and Operation Guide
Changing a Caller Input Rule
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Caller Input Rules link.
The Caller Input Rules Tables page appears.
4 Click the Rules link for the table that has the rule you want to change.
The Match Table page appears.
5 Click the Change link for the rule you want to change.
The Match Rule Setup page appears.
6 Make the changes you require to the Match String or Action.
7 Click the Submit button.
The Match Table page appears with the changed rule.
8 Click the Close button to return to the Caller Input Rules Tables page
or
repeat steps 5 through 7 to change another rule.
Deleting a Caller Input rule
You can delete a Caller Input rule at any time.
To delete a Caller Input rule
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Caller Input Rules link.
The Caller Input Rules Tables page appears.
4 Click the Rules link for the table with the rule you want to delete.
The Match Table page appears.
5 Click the Delete link for the rule you want to delete.
A message appears that asks you to confirm the deletion.
6 Click the OK button.
The rule is deleted from the Match Table list.
7 Click the Close button to return to the Caller Input Rules Tables page.
Clearing a Caller Input Rule Table
If you clear a Caller Input Rule Table, you delete all the rules and rule length information from the
table.