Nortel Networks P0605665 03 Wireless Office Headset User Manual


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Chapter 19 Call Center Programming Record 255
Nortel Networks Call Center Set Up and Operation Guide
Intelligent Overflow Routing
Skillset:
Service Mode
(circle one) Conditions Action
Day
Night
24 Hour
Timer: ____:____
Agents not logged in: Y N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in: Y N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in: Y N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in: Y N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in: Y N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in: Y N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in: Y N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in: Y N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in: Y N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in: Y N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
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