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Chapter 4 Setting up Call Center agents 41
Nortel Networks Call Center Set Up and Operation Guide
Forcing an agent off
Agents usually log out when they are no longer available to receive calls. If an agent leaves and
does not log off, you can force the agent off. An agent that is forced off does not receive any new
Call Center calls.
To force an agent off
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Agent List link.
The Agent List page appears.
4 Click the Force Off link for the agent you want to log off.
A message appears that asks you to confirm the request to force off the agent.
5 Click the OK button.
A message appears that says the agent is logged off.
6 Click the OK button.
7 To log the agent off, click the OK button.
The agent status changes to Logged Off on the Agent List page.
Note: If the agent you force off is on a call, the call is not interrupted.