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238 Chapter 17 Examples of Call Center configurations
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Skillset 5
Skillsets 1 - 4 are unchanged. See:
• “Skillset 1” on page 227
• “Skillset 2” on page 230
• “Skillset 3” on page 232
• “Skillset 4” on page 234
Properties
Name MMCC
MWI DN 337
Method Least Busy
Attendant Ext 222
Use previous __ calls to
calculate EWT
10
EWT Increase Allowed Enabled
Initial Call Duration 00:03:00
Activity Code Entry Type Prompted
Agents 31, 35, 36
Outdial with pool PRI-A