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Voicemail Pro Page 5
15-601063 Issue 20l (03 March 2009)IP Office
Contents
............................................................................ 2846.11.1 Queue ETA
............................................................................ 2856.11.2 Queue Position
Prompts7.
..................................................................... 2887.1 US English Intuity Prompts
..................................................................... 3017.2 English Non-Intuity Prompts
Voicemail Pro Examples8.
..................................................................... 3108.1 Using VB Script
............................................................................ 3118.1.1 VBScript Properties
............................................................................ 3178.1.2 VBScript Methods
..................................................................... 3368.2 IVR: Connecting Voicemail Pro to a Database
............................................................................ 3378.2.1 Example
..................................................................... 3468.3 Dial by Name
............................................................................ 3478.3.1 Example Call Flow
............................................................................ 3488.3.2 Adding a Record Name Module
............................................................................ 3498.3.3 Using the Name Table
............................................................................ 3498.3.4 Changing Full Names
..................................................................... 3508.4 Campaigns
............................................................................ 3518.4.1 Managing Campaigns
............................................................................ 3538.4.2 Customer Prompts
............................................................................ 3548.4.3 Customer Menu
............................................................................ 3558.4.4 Campaign Identification
............................................................................ 3558.4.5 Granting Access to a Campaign
............................................................................ 3578.4.6 Using the Web Campaign
Appendix9.
..................................................................... 3629.1 Installing IMS
............................................................................ 3639.1.1 IMS Limitations
............................................................................ 3649.1.2 IMS Components
............................................................................ 3659.1.3 IMS Client PC Requirements
............................................................................ 3669.1.4 IMS Server PC Requirements
............................................................................ 3679.1.5 IMS Server Installation
............................................................................ 3809.1.6 IMS Client Installation
............................................................................ 3989.1.7 Maintenance
............................................................................ 4099.1.8 Known Issues
..................................................................... 4189.2 Installing VoiceMail Pro as an ACM Gateway
..................................................................... 4209.3 Installing Networked Messaging (VPNM)
............................................................................ 4219.3.1 Requirements for VPNM
............................................................................ 4229.3.2 Installing VoiceMail Pro with VPNM Support
............................................................................ 4259.3.3 Configuring VPNM Preferences
............................................................................ 4289.3.4 Testing a VPNM Setup
..................................................................... 4299.4 IP Office to Avaya Interchange
............................................................................ 4299.4.1 Configuring the Avaya Intuity Audix
............................................................................ 4309.4.2 Configuring the Avaya Interchange
............................................................................ 4339.4.3 Configuring a DNS Server
............................................................................ 4339.4.4 Verification and Troubleshooting
...............................................................................437Index